De-escalation Training

For all of us, but especially those in client-facing roles, this de-escalation training provides tools and strategies to better understand our own and others' behaviour, to feel more confident in managing conflict and to further value the importance of self-care and sustainable practice. Through this scenario-based training and resources our aim is to help you feel more equipped to respond safely, effectively and empathetically to challenging situations in your professional practice.

Ian Pritchard facilitates this training. He has extensive experience in education, specialist behavioural interventions, managing traumatic incidents and is currently the Lead Wellbeing specialist for New Focus NZ, based in Whangarei.